“ELAN Finger Print Driver Ver.3.11.12011.10035” Update Program

Applicable models

VJS124*, VJS144*, VJZ141*, VJZ142*

Applicable OS

Windows 11 Pro 64bit
Windows 11 Home 64bit

Windows 10 Pro 64bit
Windows 10 Home 64bit

Issue to be resolved

  • Improved stability of operation.

Download procedures

  1. Prepare a folder to store the downloaded file.
    *In this explanation, we will use a folder named “Update” created on C Drive.
    *Please use only single-byte alphanumeric characters for the folder’s name.
    If you use double-byte characters, single-byte spaces, special characters, etc., the program cannot be executed correctly.
  2. Review the “Software License Agreement”.
  3. Click the [Agree and Download] button and download the update program to the folder created in Step 1.
  4. After downloading the program, apply the program by referring to the “How to apply the program and prior confirmation” below.
  5. For now, just download and do not run the file. After applying the update program, delete the “Update” folder created in Step 1.

How to apply the program and prior confirmation

■Prior confirmation

  • If “Memory integrity” is set to “On” in “Windows Security” – “Device security” – “Core isolation” settings, after applying this update program, inconsistencies may occur in the Windows Hello PIN / Fingerprint Reader / Face Recognition settings and they may not work properly. In that case, please delete the PIN / Fingerprint Reader / Hello Camera settings, set “Memory integrity” to “Off”, and then reconfigure the PIN / Fingerprint Reader / Hello Camera.
  • Always restart your PC after applying this program.

■How to apply the program

  1. Close all applications running on Windows.
  2. Open the [PC (Computer)] – [Local Disk (C:)] – [Update] folder (the folder where you downloaded the file) and double-click the [SP000479.exe] file.
  3. The following dialog will appear, so confirm the content and click [OK].
  1. When the User Account Control screen appears, click [Yes]. It will begin applying the program.
  2. The following dialog appears, so click [OK].
  1. Restart the PC.

This completes all procedures.

How to confirm that the program has been applied

  1. Open [Device Manager].
  2. Double click [Biometric devices].
  3. Double click [ELAN WBF Fingerprint Sensor].
  4. Properties will appear, so click the [Driver] tab.
  5. Confirm that the version is “3.11.12011.10035”.